Privacy Policy

By using Open Whale (“Open Whale”), you agree to our Privacy Policy, which applies to the use of the website and Open Whale app. Open Whale reserves the right to change and modify this Privacy Policy at any time without notice. You should review this Privacy Policy periodically.

Our commitment to you

At Open Whale, your privacy is a top priority. We appreciate the trust you place in us when you provide us with your information and we do not take it lightly.
We will not compromise your privacy. We design all of our products and services with your privacy in mind. We work hard to keep your information safe. Our team is committed to keeping your data safe and secure. We continually update our security practices and invest in our security efforts to improve the security of your information.

Introduction

Welcome to Open Whale’s Privacy Policy.

Thank you for trusting us with your information and we intend to maintain that trust at all times. It starts with making sure you understand what information we collect, why we collect it, how we use it, and your choices about it. This policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

1. Where this Privacy Policy applies

This Privacy Policy applies to websites, applications and other services operated by Open Whale. For simplicity, we refer to all of these as our “Services” or “Applications” in this Privacy Policy. For greater clarity, we have added a link to this Privacy Policy on all applicable Services.

2. Information we collect

Needless to say, we cannot help you have a great user experience without some information about you (such as your email address in some of our services). We also collect information that arises when you use our services, and information from third parties. Your information may be stored in an identifiable format, or in an aggregated format, which means that you cannot be reasonably identified from it.

• Information you provide us

You choose to provide us with certain information when you use our services. This includes:

If you contact our support team, we collect the information you provide to us when reporting a problem, contacting or communicating with us.

From time to time, we may seek your comments, suggestions or ideas for revision and improvement (“Feedback”) through surveys or other similar requests. Any responses you provide are voluntary, but you agree that any feedback you provide shall be owned by Open Whale and may be used by Open Whale in its sole discretion.

• Information we receive from others

In addition to the information you provide us directly, we also receive information about you from others, including:

We may receive information from our partners about you, such as where our advertisements are posted on the partner’s website or platform (in which case they may pass on details about the success of the campaign) .

If you purchase a subscription in our app, Apple does not provide us with any personal information about the purchaser of the subscription (such as name, email, or payment information). Only anonymous data is passed to Open Whale.

Information Collected When You Use Our Services

When you use our Services, we collect information about which features you have used, how you have used them, and the devices you use to access our Services. See below for more details:

usage information

We collect information about your activities on our Services, such as how you use them (for example, the date and time you log in, time spent in applications, features you have been using, ads you click on).

Device Information

We may collect information from the devices you use to access our Services, including:

Geolocation data which is any information that indicates the geographic location of your device, may include when the location was recorded, and may include precise (eg, GPS-level) location data. Some applications may collect this data when the application is not open or actively used. For example, this may help us or a third party to tailor information, content or offers to you.

Information about your wireless and mobile network connection, such as your service provider and signal strength.

Hardware and software information such as IP address, device type, app crashes, app version, advertising IDs (such as Google’s AdvertisingID and Apple’s IDFA), browser type, version and language, operating system, time zone, cookie-related Identifiers or other technologies that may uniquely identify your device or browser (for example, IMEI/UDID and MAC address).

3. Cookies and other similar data collection technologies

As described in Sections 2 and 4 of this Privacy Policy, we sometimes partner with third parties to deliver advertisements or offers. Sometimes we or these third parties do this through the mobile “SDK”. An SDK is computer code that application developers can include in their applications to collect data and display advertisements. We may use this and similar technologies to serve certain advertisements through mobile applications and browsers based on data related to your mobile device, and we may work with third parties that also embed their SDKs into our Services to third-party advertising. If you would like to opt out of advertising tailored to you in this way on your mobile device, please follow the instructions below or in the app (if applicable).

If you wish to opt out of interest-based tracking through your mobile device, you can do so through your device “Settings” as follows:

If you have an Apple device, you can opt out of interest-based advertising by updating to iOS 12.0 or later and setting Limit Ad Tracking to On. For example, on iPhone 8, you can do this by clicking Settings -> General -> Privacy -> Advertising and switching “Limit Ad Tracking” to “On”. Our systems are designed to respect your choices and will not use your personal information to serve interest-based advertising when this setting is turned on.

For more information on our use of cookies on our website, please see our Cookie Policy.

4. How we use information

The primary reason we use your information is to provide and improve our services. Additionally, we may use your information to help keep you safe and communicate with you. Read on for a more detailed explanation of the various reasons we use your information, as well as practical examples.

To manage your account and provide you with our services
To provide you with our services and to ensure their optimum functionality and operation.
To identify, establish and manage your account and our relationship with you.
To provide you with customer support and to respond to your requests.

If you provide us with this information, we may use your email address, name, country and language for custom marketing purposes.

When we collect your precise geographic location data (with your consent) (possibly through your device’s cellular, Wi-Fi, Global Positioning System (GPS) network and/or Bluetooth information), we do so in order to provide you with our Location-related products and services, such as providing you with forecasts and weather alerts for your location, and facilitating, measuring, or otherwise enabling third parties (through our Apps or those of third parties) that may be relevant to your location advertising over time.

Improve our services and develop new ones

Develop new features and services (for example, we may decide to further build new features based on user requests or feedback).

Open Whale uses the Google Analytics tool Firebase to analyze the information collected by our app. The device information and other information we collect is provided to Google for data analysis. Any information provided to Google will be governed by Google’s Privacy Policy, located here: www.google.com/privacy.html. For more information on how Google’s Firebase Analytics uses data, please visit:

Google: https://policies.google.com/privacy/

To conduct research and analysis on your use of or interest in our products, services or content in order to improve our services and content. The software may log information such as how often you use the Services, what happens within the Services, aggregated usage, performance data, application error and debugging information, and where applications are downloaded.

communicate with you

Communicate with you by post, telephone and/or mobile devices (including through in-app advertisements) about products or services that may be of interest to us, our parent or subsidiary companies, or other third parties. If you do not wish to receive in-app advertising, in some cases you can upgrade to the paid version of the app.

Provide you with relevant offers and advertisements

Develop and display content and advertisements and measure their effectiveness based on your interests and/or location. When you use our Services, third-party advertising partners may serve you advertisements based on your interests. These companies may use technology to collect data about users, including precise device location data, to help them tailor relevant advertising and measure the effectiveness of advertising. These companies may collect this data through the SDK or from users who view or interact with their ads. Most of these advertising partners are independent controllers of your information as far as European law is concerned, which means they are responsible for providing and complying with policies related to any personal information they obtain in connection with the Services.

Legitimate Interests: We may use your information where we have legitimate interests. For example, we analyze user behavior on our services to continuously improve our products, and we process information for administrative, fraud detection, and other legal purposes.

5. How we share your information

Because our goal is to provide you with the best possible service, the primary sharing of user information is with service providers and partners who assist us in operating our services, other IAC group companies and, in some cases, legal authorities. Read on for more details on how to share your information with others.

with our service providers and partners

Before engaging any service provider or working with any partner, we follow a rigorous vetting process. We use third parties to help us operate and improve our services. These third parties assist us with a variety of tasks, including data hosting and maintenance, analytics, marketing, advertising, and security operations. These service providers may have limited access to the information you need to perform their functions, but may not share or use such information for any other purpose. For example, we use your non-personal information (i.e. information such as device information that does not by itself identify you) for targeted online marketing through tools such as Facebook Custom Audience to reach interested parties.

In addition, we may share aggregated information collected in any of the above situations with third parties, including consultants, advertisers and investors, for general business analysis or other legitimate business purposes. Please note that such aggregated information does not include any information that would allow third parties to identify you.

We may share your information with the following other companies:

To assist us with technical processing operations such as data hosting and maintenance, financial, legal, human resources and accounting assistance, protecting our data and systems, and combating spam, abuse, fraud, infringement and other wrongdoing.

For legitimate business purposes, such as company auditing, analysis and consolidated reporting, and compliance with applicable laws.

for corporate transactions

We may transfer your information in the event of our participation in whole or in part in a merger, sale, acquisition, divestiture, reorganization, reorganization, dissolution, bankruptcy or other change of ownership or control.

when required by law

We may disclose your information if reasonably necessary:
​​(i) to comply with legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal request;
(ii) efforts to investigate, prevent, or take other action related to misconduct;
(iii) protect and defend the rights, property, or safety of our company, our users, our employees, or others.

exercise legal rights

We may also share information:
(i) if disclosure would mitigate our liability in actual or threatened litigation;
(ii) to protect our legal rights and the legal rights of our users, business partners, or other interested parties rights and/or to comply with applicable laws;
(iii) to enforce our agreements or policies with you;
(iv) to investigate, prevent or otherwise take action against illegal activity, suspected fraud or other misconduct.

6. How we protect your information

The security of your personal information is important to us. We follow generally accepted standards to protect personal information submitted to us, both during transmission and after receipt. We strive to protect you from unauthorized access or alteration, disclosure or destruction of your personal information. Like all technology companies, although we take steps to protect your information, we do not promise and you should not expect that your personal information will remain secure at all times.
If we suspect or detect any security breach, we may suspend your use of all or part of the Services without notice. If you believe your account or information is no longer secure, please notify us immediately at fastcleaner@atoolab.com.

7. Information relating to children

Our services are intended for a general audience over the age of 13 (or over 16 if you live in the EEA). We do not knowingly collect information from children under the age of 13 or under the age of 16 in the European Economic Area. If you are under the age of 13 (or under the age of 16 in the EEA), please do not download or use the Services. If you think we may have personal information about a child under the age of 13 (or over 16 if you live in the EEA), please contact us at fastcleaner@atoolab.com and we will promptly delete that personal information

8. Your rights

We want you to be in control of your information and to be aware of your privacy rights, would like to object to our use of your information, please write to us at the email below and we will consider your request in accordance with applicable law. Please keep in mind that we may deny a request for a number of reasons, including whether the request is unlawful or may violate the rights and freedoms of others. For example, we may not be able to comply with certain requests to object to the processing of personal information, especially if such requests do not allow us to provide you with further services.
To protect you, we may ask you to provide proof of identity before we can respond to the above requests.

9. Cross-border data transfers

Information sharing sometimes involves cross-border data transfers, such as to the United States and other jurisdictions. The United States, European Economic Area (“EEA”) member states and other countries have different laws. When your information is transferred from your country to another, the country to which your information is transferred may have different laws and rules for protecting your personal information than the country you live in.
The European Commission has adopted standard contractual clauses (also known as model clauses) to provide safeguards for personal information transferred outside the EEA. We use these Model Terms or other appropriate safeguards (such as the EU-US Privacy Shield to send personal information to some of our third-party service providers in the US who are certified to receive such information under the Privacy Shield Program) to allow Data transfers from the EEA to other countries.

10. How long we store your information

We will retain your information for as long as your account is active or necessary to provide you with services. We will also retain and use your information to the extent necessary:

to comply with applicable laws;

certify that we comply with applicable law;

If there are unresolved issues, claims or disputes that require us to retain the relevant information until resolved;

If retention of information is necessary for our legitimate business interests, such as to enforce our terms or to prevent fraud. For example, it may be necessary to retain information to prevent users who have been banned due to security incidents from opening new accounts.

Please keep in mind that even though our systems are designed to perform the data deletion process in accordance with the above guidelines, due to technical limitations, we cannot guarantee that all data will be deleted within a specific time frame.

11. Privacy Policy Changes

This policy may change over time as we are always looking for new and innovative ways to help you enjoy our services. We will notify you of any major changes so that you have time to review them.

12. Data Protection Officer

For our European users, our Data Protection Officer is responsible for ensuring that your rights are respected and to review and monitor how we collect and use your personal information. They can be reached by contacting fastcleaner@atoolab.com

13. How to contact us

If you have any questions about this Privacy Policy, you can contact us by: info@openwhales.app